Privacy policy

Privacy Policy

Crochet Crunchies ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

 

1. What Personal Information We Collect

We may collect the following types of personal information:

Information We Collect

  • Personal Information: We collect personal information such as your name, email address, shipping address, and payment information when you make a purchase.

  • Usage Data: We may collect information about how you interact with our website, including your IP address, browser type, and pages visited.

We only collect information that is necessary for us to provide our services or products, or to comply with legal obligations.

 

2. How We Collect Personal Information

We collect personal information in a variety of ways, including:

  • Directly from you (e.g. when you fill out a form, make a purchase, or contact us)

  • Through our website or social media pages

  • From publicly available sources

  • From third-party services with your consent

3. Why We Collect and Use Your Information

We may use your personal information for purposes such as:

  • To Process Orders: Your personal information is used to process and fulfill your orders, including shipping and payment processing.

  • To Improve Our Services: Usage data helps us improve our website and services

  • Marketing: With your consent, we may use your email address to send you promotional materials. You can opt-out at any time.

4. Disclosure of Personal Information

We will not sell your personal information. We may disclose it to:

  • Service providers and contractors who help us operate our business (e.g. payment processors, IT providers)

  • Legal or regulatory authorities when required by law

  • Any other third party with your consent or where permitted under the Privacy Act

5. Data Security

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Using secure servers and encryption

  • Restricting access to authorised personnel

  • Regularly reviewing our security practices

6. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you, and to request corrections if you believe it is inaccurate. To do so, please contact us using the details below.

 

7. Your Rights

  • Access and Correction: You have the right to access and correct your personal information.

  • Deletion: You can request the deletion of your personal information, subject to legal requirements.

 

8. Cookies and Website Usage

Our website may use cookies and similar technologies to improve your browsing experience and collect anonymous usage statistics. You can manage your cookie preferences through your browser settings but some features of our website may not function properly.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and marked with the effective date above.


10. Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact:

Crochet Crunchies
Email: admin@crochetcrunchies.com

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website;http://www.privacy.gov.au/.